Privacy Policy

Last Updated: 08 June 2026

This Privacy Policy explains how Kopysynk Technology Private Limited and its affiliates, representatives, employees, service providers and business partners, collectively referred to as “Kopysynk Technology Private Limited”, “Company”, “we”, “our” or “us”, collect, use, store, share, protect and otherwise process your personal information when you visit or use our website https://kocollection.in/, hereinafter referred to as the “Platform”.

By accessing, browsing, registering on, purchasing from, or using any service available on this Platform, you agree to the terms of this Privacy Policy, our Terms and Conditions, Refund and Cancellation Policy, Return Policy, Shipping Policy and other applicable policies published on the Platform.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. Company and Platform Information

Kopysynk Technology Private Limited operates kocollection.in as an online women’s fashion retail platform.

Our Platform offers women’s fashion products including, but not limited to:

  • Sarees
  • Kurta sets
  • Cord sets
  • Blouse items
  • Socks
  • Women’s ethnic wear
  • Women’s lifestyle and fashion products
  • Other products listed from time to time on the Platform

The Platform allows customers to:

  • Browse available products
  • Register and login to their account
  • Add products to cart
  • Place orders online
  • Make payments through available payment options
  • Track orders, wherever applicable
  • Contact customer support for order, payment, product or delivery-related queries

2. Scope of This Privacy Policy

This Privacy Policy applies to all users, visitors, customers, registered members and any person who accesses or uses the Platform.

Please note:

  • You may be able to browse certain sections of the Platform without registration.
  • To place an order, access your account, save addresses, track orders or use certain features, registration or login may be required.
  • We currently offer products and services only within India.
  • We do not offer any product or service under this Platform outside India.
  • Your personal data will primarily be stored and processed in India.
  • This Privacy Policy is governed by the laws of India, including applicable data protection, privacy, consumer protection, e-commerce and information technology laws.

3. Information We Collect

We collect personal information when you use our Platform, register an account, place an order, make payment, contact us, subscribe to updates, participate in offers, or otherwise interact with us.

The information we may collect includes:

3.1 Personal Identification Information

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Date of birth, where applicable
  • Gender, where voluntarily provided
  • User account details
  • Login and registration details

3.2 Order and Transaction Information

When you place an order on the Platform, we may collect:

  • Product details
  • Order ID
  • Cart details
  • Billing details
  • Shipping details
  • Payment status
  • Transaction reference number
  • Invoice details
  • Refund or cancellation details, where applicable
  • Delivery and tracking information

3.3 Payment Related Information

For payment processing, we may collect or receive payment-related information such as:

  • Payment method selected
  • Payment gateway transaction ID
  • UPI reference ID, where applicable
  • Payment status
  • Bank/payment confirmation status
  • Refund transaction details, if any

Please note that sensitive payment information such as debit card PIN, credit card PIN, CVV, net banking password, UPI PIN or mobile banking password is not collected by us. Such information is processed securely by banks, payment gateway providers or authorized payment partners.

3.4 Account and Verification Information

For account safety, login, registration or order verification, we may collect:

  • Mobile number
  • Email address
  • OTP verification status
  • Login activity
  • Account activity
  • Password reset request details

3.5 Device, Technical and Usage Information

When you use our Platform, we may automatically collect certain technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the Platform
  • Referral source
  • Cookies and similar tracking data
  • Search, browsing and purchase preferences
  • Approximate location based on IP or delivery address

3.6 Customer Support Information

When you contact us for support, we may collect:

  • Name
  • Mobile number
  • Email address
  • Order ID
  • Complaint or query details
  • Product images or videos, if required for verification
  • Communication records
  • Resolution details

4. Information You Choose Not to Provide

You always have the option not to provide certain information. However, if you choose not to provide required information, you may not be able to:

  • Register or login to your account
  • Place an order
  • Complete payment
  • Receive order updates
  • Track shipment
  • Raise return, refund or cancellation requests
  • Receive proper customer support
  • Use certain Platform features

5. How We Use Your Information

We use your personal information for legitimate business, operational, legal, security and customer service purposes.

Your information may be used for the following purposes:

  • To create and manage your user account
  • To verify your identity through OTP or other verification methods
  • To process orders placed through the Platform
  • To confirm payments and update payment status
  • To generate invoices and order records
  • To pack, dispatch and deliver products
  • To share order updates, shipment updates and delivery status
  • To provide customer support
  • To handle complaints, disputes, returns, cancellations and refund requests
  • To improve product listings, website experience and customer service
  • To personalize your browsing and shopping experience
  • To detect and prevent fraud, misuse, unauthorized access or illegal activity
  • To comply with legal, tax, regulatory and accounting requirements
  • To enforce our Terms and Conditions and other Platform policies
  • To conduct internal research, analysis and service improvement
  • To send important service-related communication
  • To send promotional offers, updates or marketing communication, where permitted by law

6. OTP Verification, Login and Account Security

To improve customer authenticity and account security, the Platform may use OTP verification for registration, login, password reset, order confirmation or other verification purposes.

OTP verification may be sent through:

  • SMS
  • Email
  • WhatsApp, where applicable
  • Other authorized communication channels

You are responsible for maintaining the confidentiality of your account login details, password, OTP and device access.

You should not share your:

  • OTP
  • Password
  • UPI PIN
  • Card PIN
  • CVV
  • Net banking password
  • Mobile banking password
  • Account login credentials

with any person claiming to represent the Company.

7. Important Fraud and Safety Warning

If you receive any email, call, SMS, WhatsApp message or other communication from any person claiming to be from Kopysynk Technology Private Limited or kocollection.in and asking for sensitive details such as debit card PIN, credit card PIN, CVV, UPI PIN, net banking password, mobile banking password or OTP, please do not share such information.

We never ask customers to share:

  • OTP
  • UPI PIN
  • Card PIN
  • CVV
  • Net banking password
  • Mobile banking password

If you have already shared such information, you should immediately contact your bank/payment provider and report the incident to the appropriate law enforcement or cybercrime authority.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve the functionality, performance and user experience of the Platform.

Cookies may be used for:

  • Remembering user preferences
  • Keeping users logged in
  • Improving website speed and performance
  • Understanding user behavior
  • Measuring traffic and engagement
  • Showing relevant product recommendations
  • Supporting marketing and analytics activities

You may disable cookies through your browser settings. However, disabling cookies may affect certain features of the Platform.

9. Sharing of Information

We may share your personal information only where necessary for business operations, legal compliance, order fulfillment, security, fraud prevention or service delivery.

Your information may be shared with:

9.1 Internal Teams and Affiliates

We may share information within our company, affiliates, group entities, employees, authorized representatives or internal teams for:

  • Order processing
  • Customer support
  • Technical support
  • Compliance
  • Accounting
  • Business operations
  • Service improvement

9.2 Sellers, Vendors and Business Partners

Where applicable, we may share necessary order or customer details with sellers, suppliers, vendors or business partners for:

  • Product sourcing
  • Order packing
  • Order processing
  • Product replacement, where applicable
  • Customer service support

9.3 Logistics and Delivery Partners

We may share your name, address, mobile number, order details and shipment information with courier/logistics partners for:

  • Pickup
  • Dispatch
  • Delivery
  • Tracking
  • Return pickup, where applicable

9.4 Payment Gateway and Financial Partners

We may share transaction-related information with payment gateway providers, banks, payment processors or financial service providers for:

  • Payment processing
  • Payment confirmation
  • Fraud checks
  • Refund processing
  • Transaction reconciliation

9.5 Technology and Service Providers

We may share information with trusted service providers who help us operate the Platform, such as:

  • Hosting providers
  • Email service providers
  • SMS/OTP providers
  • Analytics tools
  • Security service providers
  • Customer support tools
  • IT and website maintenance providers

9.6 Government, Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, government authorities, courts, regulators or other authorized bodies when required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal process
  • Respond to court orders or subpoenas
  • Protect our legal rights
  • Enforce our Terms and Conditions
  • Prevent fraud or illegal activities
  • Protect user safety, public safety or property
  • Respond to claims of rights violations

10. Third-Party Links and Services

Our Platform may contain links to third-party websites, payment gateways, logistics tracking pages, social media platforms or external services.

Please note:

  • We are not responsible for the privacy practices of third-party websites or service providers.
  • Third-party platforms may collect and process your information as per their own privacy policies.
  • You should read the privacy policies of third-party platforms before providing any personal information.

11. Data Storage and Processing

Your personal information is primarily stored and processed in India.

We take reasonable steps to ensure that your data is handled securely and in accordance with applicable laws. However, certain service providers, tools or technology partners may process limited information as required for service delivery, subject to applicable safeguards.

12. Data Security

We adopt reasonable security practices and procedures to protect your personal information from:

  • Unauthorized access
  • Unlawful disclosure
  • Accidental loss
  • Misuse
  • Alteration
  • Destruction
  • Fraudulent activity

Security measures may include:

  • Secure server usage
  • Password-protected account access
  • OTP verification, where applicable
  • Restricted access to personal data
  • Technical and administrative controls
  • Payment processing through authorized payment gateways

However, no method of transmission over the internet or electronic storage is completely secure. By using the Platform, you understand and accept the risks associated with online data transmission.

13. Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected or as required under applicable law.

We may retain information for:

  • Order processing
  • Delivery records
  • Customer support
  • Tax and accounting compliance
  • Legal and regulatory requirements
  • Fraud prevention
  • Dispute resolution
  • Business records
  • Audit purposes

Certain data may be retained in anonymized or aggregated form for analytics, research, reporting and service improvement.

14. Account Deletion

You may request deletion of your account by using the account settings available on the Platform, where provided, or by contacting us at the details mentioned under the Grievance Officer section.

Please note:

  • Account deletion may result in loss of access to your account, order history, saved addresses and related account information.
  • We may refuse or delay deletion if there are pending orders, shipments, refunds, complaints, disputes, legal claims or payment issues.
  • Certain transaction, tax, legal, invoice and compliance records may be retained as required by law.
  • Once your account is deleted, it may not be possible to restore all previous account information.

15. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct or update your personal information
  • Request deletion of your account
  • Withdraw your consent
  • Raise privacy-related concerns
  • Contact the Grievance Officer
  • Opt out of promotional communication, where applicable

You may access and update certain personal information directly through your account on the Platform.

For privacy-related requests, you may contact us using the details provided in this Privacy Policy.

16. Consent

By visiting, accessing, registering on or using the Platform, you consent to the collection, use, storage, processing, sharing and disclosure of your personal information in accordance with this Privacy Policy.

If you provide personal information relating to another person, such as a family member or delivery recipient, you confirm that you have the authority to provide such information and permit us to use it as described in this Privacy Policy.

You may withdraw your consent by writing to the Grievance Officer at the contact details mentioned below with the subject line:

“Withdrawal of Consent for Processing Personal Data”

Please note:

  • Withdrawal of consent will not be retrospective.
  • Withdrawal of consent may affect your ability to use the Platform or avail services.
  • We may continue to retain or process certain information where required by law, contract, fraud prevention, dispute resolution or legitimate business purposes.

17. Marketing and Promotional Communication

We may use your contact details to send you updates regarding:

  • Orders
  • Offers
  • New products
  • Discounts
  • Service updates
  • Policy updates
  • Promotional campaigns

You may opt out of promotional communication by following the unsubscribe option, where available, or by contacting us.

However, even if you opt out of marketing communication, we may still send important transactional or service-related communication, such as order updates, payment updates, delivery updates, refund updates or policy notices.

18. Children’s Privacy

The Platform is intended for use by persons who are legally competent to enter into a contract under Indian law.

If you are under 18 years of age, you may use the Platform only with the involvement, supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

19. Business Transfer

In the event of merger, acquisition, restructuring, sale of business, transfer of assets, investment, partnership or change in control, your information may be transferred to the relevant entity as part of such business transaction, subject to applicable law and reasonable privacy safeguards.

20. Updates to This Privacy Policy

We may update, modify or revise this Privacy Policy from time to time to reflect changes in:

  • Legal requirements
  • Business practices
  • Technology
  • Platform features
  • Security practices
  • Customer service processes
  • Product or service offerings

The updated Privacy Policy will be posted on this page with the revised “Last Updated” date.

You are advised to review this Privacy Policy periodically. Continued use of the Platform after changes are posted will mean that you accept the updated Privacy Policy.

21. Grievance Officer

In accordance with applicable laws, users may contact the Grievance Officer for any privacy, data protection, account, order, payment, refund, cancellation, return, delivery or customer support-related concerns.

Name of Office: Kopysynk Technology Private Limited
Grievance Officer / Designated Contact: MOHAMED AKRAM (DIN)
Company Name: Kopysynk Technology Private Limited
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ

Company Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

22. Contact Us

For any questions regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Kopysynk Technology Private Limited
Website: https://kocollection.in/
Email: jagubar@kocollection.in
Phone: +91 8471978313
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

23. Declaration

By using this Platform, you confirm that you have read, understood and agreed to this Privacy Policy. You also confirm that the information provided by you on the Platform is true, accurate and complete to the best of your knowledge.