Terms & Conditions

Last Updated: 08 June 2026

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as applicable, and the amended provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature.

This document is published in accordance with applicable rules and regulations requiring the publication of rules, regulations, privacy policy and terms of use for access or usage of the website https://kocollection.in/, including any related mobile site, application, digital interface or service, hereinafter referred to as the “Platform”.

The Platform is owned and operated by Kopysynk Technology Private Limited, hereinafter referred to as “Company”, “Platform Owner”, “we”, “our” or “us”.

By accessing, browsing, registering, placing an order, making payment or using any service available on the Platform, you agree to be bound by these Terms & Conditions, Privacy Policy, Refund and Cancellation Policy, Return Policy, Shipping Policy and all other applicable policies published on the Platform.

If you do not agree with these Terms & Conditions, please do not access or use this Platform.

1. Company Information

Company Name: Kopysynk Technology Private Limited
Website: https://kocollection.in/
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ
Business Category: Online Women’s Fashion Retail Platform

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

2. Business Model and Services

Kopysynk Technology Private Limited operates kocollection.in as an online women’s fashion retail platform.

The Platform offers products including, but not limited to:

  • Sarees
  • Kurta sets
  • Cord sets
  • Blouse items
  • Socks
  • Ethnic wear
  • Women’s lifestyle and fashion products
  • Other fashion products listed from time to time

The Platform allows users to:

  • Browse products online
  • Register and login to their account
  • Add products to cart
  • Place orders
  • Make payments through available payment options
  • Receive order confirmations
  • Track delivery, wherever available
  • Contact customer support for order, payment, product or delivery-related queries

3. Definition of User

For the purpose of these Terms & Conditions, wherever the context so requires, “you”, “your”, “user”, “customer” or “buyer” shall mean any natural or legal person who accesses, browses, registers on, purchases from or otherwise uses the Platform.

By using this Platform, you represent that you are legally competent to enter into a binding contract under Indian law.

If you are below 18 years of age, you may use the Platform only under the supervision and consent of a parent or legal guardian.

4. Acceptance of Terms

By accessing or using this Platform, you agree that:

  • You have read, understood and accepted these Terms & Conditions.
  • You agree to comply with all applicable laws and Platform policies.
  • You agree to provide true, accurate and complete information.
  • You agree that these Terms create a legally binding agreement between you and the Company.
  • You agree that any order placed by you is subject to acceptance, availability, payment confirmation and verification.
  • You agree that the Company may update these Terms at any time by posting the revised version on the Platform.

Your continued use of the Platform after any update will be treated as your acceptance of the revised Terms & Conditions.

5. User Account, Login and Registration

To access certain features of the Platform, you may be required to create an account or login using your details.

While creating or using an account, you agree to:

  • Provide accurate name, mobile number, email address and address details.
  • Keep your account information updated.
  • Maintain confidentiality of your login credentials.
  • Not share your password, OTP or account access with anyone.
  • Accept responsibility for all activities conducted through your account.
  • Immediately inform us in case of unauthorized use of your account.

The Platform may use OTP verification for registration, login, password reset, order confirmation or account security purposes.

We reserve the right to suspend, restrict or terminate any account if we believe that the account is fake, misleading, fraudulent, misused or in violation of these Terms.

6. Product Information and Authenticity

We make reasonable efforts to provide accurate product information on the Platform.

Product details may include:

  • Product name
  • Product images
  • Product description
  • Fabric or material details
  • Size information
  • Colour information
  • SKU or product code
  • Price
  • GST details
  • Availability
  • Delivery timeline
  • Return eligibility, wherever applicable

However, actual product colour, shade, texture or appearance may slightly vary due to photography, lighting, screen resolution or device display settings.

You are advised to carefully review product details, size information, pricing, delivery timeline and applicable policies before placing an order.

7. Pricing and Applicable Charges

All prices displayed on the Platform are in Indian Rupees unless stated otherwise.

The product price displayed on the Platform may include GST unless specifically mentioned separately.

The final amount payable by the customer will be shown at checkout before order confirmation.

Applicable charges may include:

  • Product price
  • GST, if applicable
  • Shipping charges, if applicable
  • Cash on delivery charges, if available and applicable
  • Payment gateway or convenience charges, if any
  • Packaging or handling charges, if any

We reserve the right to update product prices, offers, discounts, charges and availability at any time without prior notice.

If a product is listed at an incorrect price due to technical error, typographical error or system issue, we reserve the right to cancel or modify the order after informing the customer.

8. Orders and Order Acceptance

Placing an order on the Platform does not automatically guarantee acceptance of the order.

An order may be accepted only after:

  • Product availability is confirmed
  • Payment is successfully received, where applicable
  • Customer details are verified
  • Shipping address is serviceable
  • No fraud, misuse or suspicious activity is detected

We reserve the right to cancel or reject any order at our sole discretion due to:

  • Product unavailability
  • Incorrect price or product information
  • Payment failure
  • Suspicious or fraudulent transaction
  • Incorrect customer details
  • Non-serviceable delivery location
  • Bulk order misuse
  • Violation of these Terms or Platform policies

If payment has already been received for a cancelled order, refund will be processed as per our Refund and Cancellation Policy.

9. Payment Terms

Customers may make payments using the payment options available on the Platform at the time of checkout.

Available payment methods may include:

  • UPI
  • Debit card
  • Credit card
  • Net banking
  • Wallets
  • Other payment methods enabled through payment gateway partners
  • Cash on Delivery, if made available

Payments are processed through authorized payment gateway partners, banks or financial service providers.

We do not ask customers to share:

  • OTP
  • UPI PIN
  • Card PIN
  • CVV
  • Net banking password
  • Mobile banking password

If any person claiming to represent the Company asks for such details, you should not share them.

The Company shall not be responsible for losses caused due to sharing of sensitive payment credentials by the customer with any third party.

10. Payment Failure and Transaction Issues

In case of payment failure, pending payment, duplicate debit or payment mismatch, the customer should contact us with:

  • Order ID
  • Payment screenshot
  • Transaction ID
  • UPI reference number, if applicable
  • Bank reference number, if available
  • Registered mobile number or email address

If payment is deducted but order is not confirmed, we will verify the transaction with the payment gateway or bank.

Refund, if applicable, will be processed as per our Refund and Cancellation Policy.

11. Shipping and Delivery

Orders are processed and shipped as per our Shipping Policy.

General delivery process:

  • Customer places an order
  • Order and payment are verified
  • Product is packed and processed
  • Product is handed over to courier/logistics partner
  • Tracking details are shared, wherever available
  • Product is delivered to the customer’s shipping address

Estimated timelines:

  • Order processing time: Usually 24–48 working hours after order confirmation
  • Delivery timeline: Usually 3–7 business days after dispatch, depending on location and courier serviceability

Delivery timelines may be affected due to:

  • Public holidays
  • Weather conditions
  • Courier delays
  • Incorrect address
  • Remote location
  • Operational issues
  • Force majeure events
  • Government restrictions or local disruptions

The customer is responsible for providing a complete and accurate delivery address and reachable mobile number.

12. Cancellation, Return and Refund

Cancellation, return and refund requests will be handled as per the policies published on the Platform.

Please refer to:

  • Refund and Cancellation Policy
  • Return Policy
  • Shipping Policy

General conditions:

  • Cancellation may be allowed only before dispatch.
  • Once the order is shipped, cancellation may not be possible.
  • Returns may be accepted only for eligible cases such as wrong, damaged or defective products, subject to verification.
  • Customers may be required to provide images, videos or unboxing proof for verification.
  • Refunds, if approved, will be processed to the original payment method within the timeline mentioned in the Refund and Cancellation Policy.
  • Products damaged due to customer misuse, wear and tear, washing, alteration or wrong handling may not be eligible for return or refund.

13. User Responsibilities

By using the Platform, you agree:

  • To provide true, accurate and complete information.
  • To use the Platform only for lawful purposes.
  • Not to misuse the Platform or its services.
  • Not to place fake, fraudulent or misleading orders.
  • Not to attempt unauthorized access to the Platform.
  • Not to copy, reproduce or misuse Platform content.
  • Not to interfere with website security or functionality.
  • Not to use false identity or incorrect contact details.
  • Not to upload or transmit harmful code, spam or illegal content.
  • To comply with all applicable laws and Platform policies.

You shall be responsible for all actions performed through your account.

14. Prohibited Activities

You must not use the Platform for:

  • Fraudulent transactions
  • Fake orders
  • Misuse of discounts, coupons or offers
  • Unauthorized access or hacking
  • Data scraping or automated extraction
  • Uploading viruses or harmful code
  • Misrepresenting identity
  • Harassing, abusing or threatening others
  • Violating intellectual property rights
  • Violating any applicable law
  • Interfering with website operations
  • Reselling products in violation of applicable terms, if any

If any prohibited activity is detected, we may cancel orders, suspend accounts, block access, report to authorities or take legal action.

15. Offers, Discounts and Promotions

The Platform may offer discounts, coupons, promotional campaigns or special offers from time to time.

Such offers may be subject to:

  • Validity period
  • Product availability
  • Minimum order value
  • Category restrictions
  • User eligibility
  • One-time usage conditions
  • Payment method restrictions
  • Other offer-specific terms

We reserve the right to modify, withdraw, cancel or reject any offer at any time without prior notice.

Misuse of offers, fake accounts or fraudulent activities may result in order cancellation or account suspension.

16. Intellectual Property Rights

All content available on the Platform, including but not limited to text, images, graphics, layout, design, logo, icons, product presentation, software, source code, interface, branding and other materials, is owned by or licensed to the Company.

You are not permitted to:

  • Copy
  • Reproduce
  • Modify
  • Republish
  • Upload
  • Post
  • Transmit
  • Sell
  • Distribute
  • Exploit

any Platform content without prior written permission from the Company.

Unauthorized use of Platform content may result in legal action.

17. Product Images and Content

Product images, descriptions and specifications are provided for customer information and shopping assistance.

While we try to keep product details accurate, minor variations may occur due to:

  • Screen display settings
  • Photography lighting
  • Product batch variation
  • Supplier updates
  • Manual or technical errors

We reserve the right to correct, update or remove any product content, image, description or price at any time.

18. Third-Party Links and Services

The Platform may contain links to third-party websites, payment gateways, logistics tracking pages, social media platforms or external services.

Such third-party services are governed by their own terms and privacy policies.

We are not responsible for:

  • Third-party website content
  • Third-party privacy practices
  • Third-party service failure
  • Payment gateway downtime
  • Courier partner delay
  • Bank or payment provider issues
  • External website errors

Users are advised to review third-party policies before using their services.

19. No Warranty

The Platform and its services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The Platform will always be available without interruption.
  • The Platform will always be error-free.
  • Product availability will always be accurate.
  • Product images will exactly match the physical product.
  • Delivery will always happen within estimated timelines.
  • Third-party services will always function without delay or error.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, relating to the Platform, products and services.

20. Limitation of Liability

To the maximum extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from:

  • Use or inability to use the Platform
  • Order delay
  • Delivery delay
  • Payment gateway failure
  • Technical error
  • Product unavailability
  • Incorrect information provided by user
  • Unauthorized account access due to user negligence
  • Third-party service failure
  • Force majeure events

Our liability, if any, shall be limited to the amount paid by the customer for the specific order giving rise to the claim.

21. Indemnification

You agree to indemnify, defend and hold harmless Kopysynk Technology Private Limited, its directors, officers, employees, representatives, affiliates, service providers and partners from and against any claims, losses, damages, liabilities, penalties, costs or expenses arising out of:

  • Your breach of these Terms & Conditions
  • Your violation of any Platform policy
  • Your misuse of the Platform
  • Your violation of applicable law
  • Your violation of third-party rights
  • Fraudulent or unauthorized use of your account
  • Incorrect information provided by you
  • Any claim arising from your actions or omissions

22. Account Suspension or Termination

We reserve the right to suspend, restrict or terminate your account or access to the Platform if:

  • You violate these Terms & Conditions
  • You provide false or misleading information
  • You misuse the Platform
  • You place fake or fraudulent orders
  • Suspicious activity is detected
  • Payment fraud or chargeback abuse is identified
  • You violate applicable laws
  • Your conduct harms the Company, other users or third parties

Account suspension or termination may be done without prior notice where immediate action is required for security, fraud prevention or legal compliance.

23. Privacy

Your use of the Platform is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, share and protect your personal information.

By using the Platform, you consent to the processing of your information in accordance with our Privacy Policy.

24. Force Majeure

The Company shall not be liable for any delay, failure or inability to perform its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Flood
  • Fire
  • Earthquake
  • Pandemic or epidemic
  • War
  • Riot
  • Strike
  • Lockdown
  • Government restrictions
  • Internet failure
  • Payment gateway failure
  • Courier/logistics disruption
  • Technical failure
  • Cyberattack
  • Power outage
  • Any other event beyond reasonable control

25. Changes to Terms & Conditions

We may update, revise, modify or replace these Terms & Conditions at any time.

The updated version will be posted on this page with the revised “Last Updated” date.

You are advised to review these Terms periodically.

Continued use of the Platform after changes are posted means that you accept the updated Terms & Conditions.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim or controversy arising out of or relating to these Terms, the Platform, products, services, orders, payments, cancellations, returns or refunds shall be governed by Indian law.

27. Jurisdiction

All disputes arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of competent courts located in Tamil Nadu, India.

28. Grievance Officer and Contact Information

For any concerns relating to these Terms & Conditions, orders, payments, refunds, cancellations, returns, delivery, privacy or customer support, you may contact:

Name of Office: Kopysynk Technology Private Limited
Grievance Officer / Designated Contact: MOHAMED AKRAM (DIN)
Company Name: Kopysynk Technology Private Limited
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

29. Communication

All official communication related to these Terms & Conditions should be made through the contact details mentioned on the Platform.

We may communicate with you through:

  • Email
  • SMS
  • Phone call
  • WhatsApp, where applicable
  • Website notification
  • Account dashboard
  • Other contact details provided by you

You agree that communication sent to your registered email address, mobile number or account shall be treated as valid communication.

30. Declaration

By using this Platform, you confirm that you have read, understood and agreed to these Terms & Conditions and all applicable policies published on the Platform.

You also confirm that all information provided by you on the Platform is true, accurate and complete to the best of your knowledge.