Shipping Policy

Last Updated: 08 June 2026

This Shipping Policy explains how orders placed through https://kocollection.in/, hereinafter referred to as the “Platform”, are processed, packed, shipped and delivered to customers.

The Platform is owned and operated by Kopysynk Technology Private Limited, hereinafter referred to as “Company”, “we”, “our” or “us”.

At Kopysynk Technology Private Limited, we take reasonable care to ensure that customer orders are processed safely, packed properly and delivered through reliable courier/logistics partners within the estimated delivery timeline.

By placing an order on our Platform, you agree to this Shipping Policy along with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy and Return Policy.

1. Company Information

Company Name: Kopysynk Technology Private Limited
Website: https://kocollection.in/
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ
Business Category: Online Women’s Fashion Retail Platform

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

2. Scope of This Policy

This Shipping Policy applies to products purchased directly from our Platform.

Products may include, but are not limited to:

  • Sarees
  • Kurta sets
  • Cord sets
  • Blouse items
  • Socks
  • Ethnic wear
  • Women’s lifestyle and fashion products
  • Other products listed on the Platform from time to time

This policy covers:

  • Order processing
  • Shipping method
  • Dispatch timeline
  • Delivery timeline
  • Shipping charges
  • Delivery address responsibility
  • Courier delays
  • Failed delivery attempts
  • Exchange and replacement shipments
  • Customer support for delivery issues

3. Shipping Method

All orders are shipped through registered domestic courier companies, logistics partners and/or India Post, including Speed Post wherever applicable.

We may use different courier/logistics partners depending on:

  • Customer location
  • Product availability
  • Serviceable pin code
  • Courier partner availability
  • Product size and shipment type
  • Operational convenience

Once your order is dispatched, shipment details or tracking information may be shared through:

  • Registered email address
  • SMS
  • WhatsApp, where applicable
  • Customer account dashboard, where available
  • Order tracking page, where available

4. Order Processing Timeline

Orders are usually processed after successful order confirmation and/or payment confirmation.

General order processing timeline:

  • Orders are usually processed within 24–48 working hours after order confirmation.
  • Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.
  • Processing may take additional time during sale periods, festive seasons, high order volume, courier disruptions or operational delays.

Order processing includes:

  • Order verification
  • Payment verification, where applicable
  • Product availability check
  • Quality check
  • Packing
  • Invoice/order documentation
  • Handover to courier/logistics partner

5. Dispatch Timeline

Once the order is verified and packed, it is handed over to the courier/logistics partner for dispatch.

Estimated dispatch timeline:

  • Usually within 24–48 working hours after successful order confirmation.
  • Dispatch may take longer if the product requires additional verification, sourcing, quality check or packaging.
  • If there is any major delay in dispatch, we may inform the customer through available contact details.

6. Delivery Timeline

Orders are generally delivered within 3–7 business days from the date of dispatch or as per the delivery date communicated at the time of order confirmation.

In some cases, delivery may take longer depending on:

  • Customer location
  • Serviceable pin code
  • Courier/logistics partner performance
  • Remote area delivery
  • Public holidays
  • Weather conditions
  • Operational delays
  • Local restrictions
  • Unexpected courier delays
  • Force majeure events

Please note that delivery timelines are estimated and may vary depending on courier company or postal service norms.

7. Delivery Within India Only

Currently, we provide shipping and delivery services only within India.

We do not offer international shipping through this Platform.

Orders with delivery addresses outside India may not be accepted or may be cancelled.

8. Delivery Address

All orders will be delivered to the shipping address provided by the customer at the time of placing the order.

Customers are responsible for providing accurate and complete delivery details, including:

  • Full name
  • Complete address
  • House/flat/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Landmark, where applicable
  • Mobile number
  • Email address

Incorrect, incomplete or unreachable delivery details may result in delay, failed delivery or order return.

The Company shall not be responsible for delivery failure caused due to incorrect or incomplete address details provided by the customer.

9. Address Change Request

Address change requests may be accepted only before dispatch.

Once the order has been shipped or handed over to the courier/logistics partner, address change may not be possible.

To request address correction before dispatch, customers may contact us with:

  • Order ID
  • Registered mobile number
  • Correct shipping address
  • Reason for address change

Address change approval is subject to order status, verification and operational feasibility.

10. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.

Shipping charges may depend on:

  • Order value
  • Product weight
  • Product size
  • Delivery location
  • Courier partner
  • Offer or promotion
  • Cash on Delivery availability, if applicable

Shipping charges may be shown separately or included in the final order amount.

The final payable amount will be visible to the customer before order confirmation.

11. Non-Refundable Shipping Charges

Shipping charges are generally non-refundable, even if the order is returned or cancelled after dispatch.

However, shipping charges may be refunded if:

  • The wrong product was delivered due to our error.
  • The product was damaged or defective at the time of delivery.
  • The order was cancelled by the Company before dispatch.
  • Refund of shipping charges is approved by the Company after verification.

Cash on Delivery charges, convenience fees, payment gateway charges or other service charges, if applicable, may also be non-refundable unless specifically approved.

12. Order Tracking

After dispatch, tracking details may be shared with the customer, wherever available.

Customers may track their order using:

  • Tracking link provided by courier/logistics partner
  • Order tracking page on the Platform, where available
  • Order details in customer account dashboard, where available
  • Customer support assistance

Tracking updates may take some time to appear after the courier partner receives the shipment.

13. Delivery Attempt

Courier/logistics partners may attempt delivery at the shipping address provided by the customer.

Customers should ensure:

  • Mobile number is reachable.
  • Delivery address is accurate.
  • Someone is available to receive the package.
  • Payment is ready in case Cash on Delivery is selected, if available.
  • Delivery instructions are followed, where applicable.

If the customer is unavailable, unreachable or refuses delivery, the courier partner may attempt delivery again as per its own policy.

Repeated failed delivery attempts may result in the shipment being returned to origin.

14. Failed Delivery or Return to Origin

An order may be marked as failed delivery or returned to origin in cases such as:

  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Customer unreachable
  • Customer refusal
  • Non-serviceable location
  • Delivery not accepted
  • Courier partner unable to deliver
  • Local restrictions or operational issues

If an order is returned to origin due to customer-related reasons, reshipping may be subject to additional shipping charges.

Refund, if applicable, will be processed as per our Refund & Cancellation Policy after verification.

15. Delayed Delivery

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control.

Delivery may be delayed due to:

  • Courier/logistics delay
  • Weather conditions
  • Public holidays
  • Natural calamities
  • Local restrictions
  • Strikes or lockdowns
  • High order volume
  • Technical issues
  • Incorrect address or contact details
  • Payment verification delay
  • Force majeure events

The Company shall not be liable for delay caused by courier companies, postal authorities, logistics partners or circumstances beyond our reasonable control.

However, customers may contact us for assistance in tracking delayed shipments.

16. Damaged Package at Delivery

If the package appears damaged, tampered with or opened at the time of delivery, customers are advised to:

  • Not accept the package, if it appears unsafe or tampered.
  • Take clear photos of the damaged package.
  • Record an unboxing video, wherever possible.
  • Inform our customer support within 48 hours of delivery or attempted delivery.
  • Share Order ID, images and details with support.

Claims for damaged, defective or wrong products will be handled as per our Return Policy and Refund & Cancellation Policy.

17. Exchange and Replacement Shipments

For approved exchange or replacement requests, the new product will be shipped after the returned product is received, verified and approved by our quality/support team.

Exchange or replacement shipment timeline:

  • Replacement dispatch may take 5–7 working days after return approval and verification.
  • Delivery timeline may depend on product availability, courier serviceability and customer location.
  • If the same product is not available, we may offer an alternative product, store credit or refund as per applicable policy.

18. Product Availability and Shipment Split

In certain cases, if an order contains multiple products, the products may be shipped separately depending on product availability, warehouse/seller processing or courier arrangements.

Customers may receive:

  • Separate shipments
  • Separate tracking numbers
  • Different delivery dates for different products

There will be no extra shipping charge for split shipment unless clearly mentioned and approved at checkout.

19. Customer Responsibility

Customers are responsible for:

  • Providing correct shipping details.
  • Providing a reachable mobile number.
  • Reviewing order details before placing the order.
  • Accepting the delivery within courier timelines.
  • Reporting delivery issues within a reasonable time.
  • Checking package condition at delivery.
  • Sharing required proof for damaged, missing or wrong product claims.
  • Cooperating with courier partner and customer support.

Failure to provide accurate details or cooperate with delivery may result in delay, failed delivery or additional shipping charges.

20. Contact for Shipping Support

For shipping, delivery, tracking or dispatch-related support, please contact:

Kopysynk Technology Private Limited
Website: https://kocollection.in/
Email: jagubar@kocollection.in
Phone: +91 8471978313
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Please include your Order ID and registered contact details for faster support.

21. Grievance Officer

For unresolved shipping, delivery, tracking or policy-related concerns, you may contact:

Name of Office: Kopysynk Technology Private Limited
Grievance Officer / Designated Contact: MOHAMED AKRAM (DIN)
Company Name: Kopysynk Technology Private Limited
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

22. Policy Updates

We may update, modify or revise this Shipping Policy from time to time.

The updated policy will be posted on this page with the revised “Last Updated” date.

Customers are advised to review this policy before placing an order.

Continued use of the Platform after policy updates will mean that you accept the revised Shipping Policy.

23. Declaration

By placing an order on the Platform, you confirm that you have read, understood and agreed to this Shipping Policy along with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy and Return Policy.