Clear answers for a smoother Kocollection shopping experience.

kocollection.in is an online women’s fashion retail platform operated by Kopysynk Technology Private Limited. The Platform offers selected women’s fashion products such as sarees, kurta sets, cord sets, blouse items, socks and related fashion products.

The website is owned and operated by Kopysynk Technology Private Limited. Company CIN is U66190TN2025PTC180486 and GSTIN is 33AALCK8632N1ZZ.

Kocollection follows an online retail business model. Customers can browse products, review details, place orders online, make payments through available options and receive products through domestic courier/logistics partners.

No. At present, products and services on this Platform are offered only within India. International shipping is not available through the Platform.

The Platform may list women’s fashion products including sarees, kurta sets, cord sets, blouse items, socks, ethnic wear and selected lifestyle fashion products.

Product prices may be shown inclusive of GST wherever applicable. The final payable amount, including applicable charges, is displayed at checkout before order confirmation.

Yes. Product colour, texture or appearance may slightly vary due to photography lighting, screen brightness, device display settings or product batch variation. Customers should read the product description carefully before ordering.

You can check product details on the product page. Product details may include title, images, price, fabric/material, size, colour, SKU, availability, delivery timeline and return eligibility wherever applicable.

Yes. Product prices, offers, discounts, shipping charges and availability may change from time to time. The applicable price will be shown before order confirmation.

Some features may require registration or login. Creating an account helps customers manage orders, save details, access order history and receive support more easily.

The Platform may use OTP verification for registration, login, password reset, order confirmation or account security. OTP verification helps reduce incorrect contact details and fake account activity.

You can use the password reset option on the login/my account page. Follow the instructions sent to your registered email address or mobile number, wherever applicable.

No. You should never share your OTP, password, UPI PIN, card PIN, CVV, net banking password or mobile banking password with anyone. Kocollection will never ask for such sensitive details.

You can browse products, add items to cart, enter billing and shipping details, choose available payment option and confirm your order through checkout.

Available payment options may include UPI, debit card, credit card, net banking, wallets or other methods enabled through payment gateway partners. Available options will be visible at checkout.

Please contact support with your payment screenshot, transaction ID, UPI reference number if applicable, registered mobile number and email address. The issue will be checked with the payment gateway or bank.

Yes. The company may cancel an order due to product unavailability, payment failure, incorrect price, suspicious transaction, incorrect address, non-serviceable location or violation of Platform policies.

Order confirmation may be shared through email, SMS, account dashboard or other available communication channels after successful order placement and verification.

Orders are usually delivered within 3–7 business days after dispatch, depending on customer location, courier serviceability, local conditions and operational factors.

Orders are usually processed within 24–48 working hours after order/payment confirmation. Processing may take longer during high order volume, holidays or operational delays.

Orders may be shipped through registered domestic courier companies, logistics partners and/or India Post depending on customer location, pin code serviceability and operational convenience.

Address change requests may be accepted only before dispatch. Once the order is shipped or handed over to the courier/logistics partner, address change may not be possible.

Delivery may fail due to incorrect address, unreachable phone number, customer unavailability, refusal or courier issue. If the order returns to origin due to customer-related reasons, reshipping may attract additional charges.

Returns are accepted within 10 days from the date of delivery for eligible products, subject to verification and approval as per the Return Policy.

Damaged, defective or wrong product issues must be reported within 48 hours of delivery. Customers may be asked to share product images, packaging images and unboxing video for verification.

The product must be unused, unwashed, unaltered, undamaged, in original condition, with original tags, labels, packaging and invoice/order proof. Products failing quality inspection may not be eligible for return.

Approved refunds are usually processed within 5–7 working days to the original payment method. Actual credit time may depend on the bank, UPI provider, card issuer or payment gateway.

No. Certain categories such as socks, hygiene-sensitive items, used products, washed products, altered products, products without tags or products marked as non-returnable may not be eligible for return.

Cancellation may be accepted only before dispatch. Once the order is shipped or out for delivery, cancellation may not be possible. Approved cancellations are handled as per the Refund & Cancellation Policy.

You can contact support by email at jagubar@kocollection.in or by phone at +91 8471978313 during working hours: Monday to Friday, 9:00 AM to 6:00 PM.

Please provide your Order ID, registered mobile number, registered email address, product name and clear description of the issue. For payment issues, include transaction details or screenshot if available.

The Grievance Officer / Designated Contact is MOHAMED AKRAM (DIN). Customers may contact the company using the official support details published on the website.

The registered address is: No. 115/6, Plot No. 34, Ambal Nagar, Vanur Perampain, Tiruchitrambalam, Viluppuram, Tamil Nadu, 605109, India.

You can read the Privacy Policy, Terms & Conditions, Refund & Cancellation Policy, Return Policy and Shipping Policy from the policy links available on the website footer or relevant pages.