Return Policy

Last Updated: 08 June 2026

This Return Policy explains the terms and conditions for returning, exchanging or replacing products purchased through https://kocollection.in/, hereinafter referred to as the “Platform”.

The Platform is owned and operated by Kopysynk Technology Private Limited, hereinafter referred to as “Company”, “we”, “our” or “us”.

At Kopysynk Technology Private Limited, we aim to provide a smooth and transparent shopping experience. If you receive an eligible product that is wrong, damaged, defective or not as described, you may raise a return, exchange or replacement request as per the terms mentioned below.

By placing an order on our Platform, you agree to this Return Policy along with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy and Shipping Policy.

1. Company Information

Company Name: Kopysynk Technology Private Limited
Website: https://kocollection.in/
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ
Business Category: Online Women’s Fashion Retail Platform

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

2. Scope of This Policy

This Return Policy applies to eligible products purchased directly from our Platform.

Products may include, but are not limited to:

  • Sarees
  • Kurta sets
  • Cord sets
  • Blouse items
  • Socks
  • Ethnic wear
  • Women’s lifestyle and fashion products
  • Other products listed on the Platform from time to time

This policy covers:

  • Return eligibility
  • Return request timeline
  • Product condition requirements
  • Damaged, defective or wrong product cases
  • Exchange and replacement process
  • Return pickup and inspection
  • Non-returnable product categories
  • Customer responsibilities

3. Return Eligibility

Returns may be accepted only for eligible products and valid reasons.

A product may be eligible for return if:

  • Wrong product was delivered.
  • Product was received in damaged condition.
  • Product was defective.
  • Product received does not match the product description.
  • Incorrect size, colour or variant was delivered.
  • Product is specifically marked as returnable on the product page.

Returns are accepted within 10 days from the date of delivery, subject to verification and approval.

For damaged, defective or wrong product cases, the issue must be reported within 48 hours of delivery.

4. Conditions for Return Approval

To be eligible for return, the product must meet the following conditions:

  • Product must be unused.
  • Product must be unwashed.
  • Product must not be altered.
  • Product must not be damaged due to customer handling or misuse.
  • Product must be in its original condition.
  • Original tags and labels must be intact.
  • Original packaging must be available.
  • Invoice or proof of purchase must be provided.
  • All accessories, freebies or additional items received with the product must be returned.
  • Product must pass quality inspection after pickup or return delivery.

If the product does not meet these conditions, the return request may be rejected.

5. Return Request Timeline

Customers must raise a return request within the applicable timeline:

  • General eligible return: Within 10 days from the date of delivery.
  • Damaged product: Within 48 hours from the date of delivery.
  • Defective product: Within 48 hours from the date of delivery.
  • Wrong product delivered: Within 48 hours from the date of delivery.

Requests raised after the applicable timeline may not be accepted.

6. How to Raise a Return Request

To raise a return request, customers must contact us through the official details mentioned below:

Email: jagubar@kocollection.in
Phone: +91 8471978313
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

The return request must include:

  • Order ID
  • Customer name
  • Registered mobile number
  • Registered email address
  • Product name
  • Reason for return
  • Clear images of the product
  • Clear images of the packaging
  • Invoice or order proof
  • Unboxing video, if available or requested for verification

Incomplete information may delay the return approval process.

7. Damaged, Defective or Wrong Product

If you receive a damaged, defective or wrong product, please report the issue within 48 hours of delivery.

You may be asked to provide:

  • Product images
  • Packaging images
  • Unboxing video
  • Order ID
  • Description of the issue

After verification, we may offer one of the following solutions:

  • Replacement of the same product
  • Exchange with another eligible product
  • Refund to the original payment method
  • Store credit or coupon, only if accepted by the customer

The final decision will be based on verification by our support or quality team.

8. Exchange Policy

Exchange may be approved for eligible products in cases such as:

  • Wrong size delivered
  • Wrong colour delivered
  • Wrong variant delivered
  • Damaged product delivered
  • Defective product delivered
  • Wrong product delivered

Once the exchange request is approved:

  • The original product may be picked up from the customer’s address, where pickup service is available.
  • The returned product will be checked by our quality team.
  • The exchanged product will be dispatched after approval and inspection.
  • The replacement/exchanged product may be delivered within 5–7 working days after approval, depending on product availability and courier serviceability.

If the requested exchange product is not available, we may offer:

  • Alternative product
  • Store credit
  • Refund, if applicable

9. Replacement Policy

Replacement may be provided if the product received is wrong, damaged or defective and the issue is reported within the required timeline.

Replacement will be subject to:

  • Product availability
  • Return request approval
  • Successful quality inspection
  • Courier serviceability
  • Verification of customer claim

If replacement is approved, the product may be picked up and a replacement product may be delivered within 5–7 working days, depending on availability and logistics conditions.

10. Refund After Return Approval

Refunds are governed by our Refund & Cancellation Policy.

Once the returned product is received and inspected, we will notify the customer about approval or rejection.

If the return is approved:

  • Refund will be processed to the original payment method.
  • Refund will usually be processed within 5–7 working days after approval.
  • Actual credit time may depend on the customer’s bank, payment gateway, UPI provider or card issuer.

Refund will not be processed if the returned product fails quality inspection.

11. Return Pickup Process

Where return pickup is available:

  • Our courier/logistics partner may collect the product from the customer’s address.
  • Customer must keep the product properly packed.
  • Original tags, labels and packaging must be intact.
  • Customer must hand over the same product that was delivered.
  • Pickup may be attempted as per courier partner availability.

Where pickup is not available:

  • Customer may be asked to self-ship the product to the address shared by our support team.
  • Self-shipping instructions will be provided by customer support, if applicable.

12. Quality Inspection

All returned products are subject to quality inspection.

Inspection may check:

  • Product condition
  • Usage signs
  • Washing or alteration
  • Tags and labels
  • Packaging condition
  • Product mismatch
  • Damage reason
  • Completeness of accessories or freebies
  • Whether the product matches the original order

Return, refund, exchange or replacement will be processed only after successful inspection.

13. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, usage or product nature.

Non-returnable products may include:

  • Socks
  • Innerwear
  • Used products
  • Washed products
  • Altered products
  • Products without tags
  • Products without original packaging
  • Products damaged due to customer handling
  • Products marked as “Non-Returnable” on the product page
  • Clearance sale products, if marked non-returnable
  • Hygiene-sensitive products

Please check the product page carefully before placing an order.

14. Cases Where Return May Be Rejected

Return request may be rejected if:

  • Request is raised after the eligible timeline.
  • Product is used, washed or altered.
  • Product is damaged due to customer misuse.
  • Tags or labels are removed.
  • Original packaging is missing.
  • Invoice or order proof is not provided.
  • Product returned is different from the product delivered.
  • Product is marked as non-returnable.
  • Images/videos do not support the claim.
  • Fraudulent or suspicious activity is detected.
  • Product fails quality inspection.

If a return is rejected after pickup, the product may be sent back to the customer.

15. Customer Responsibilities

Customers are responsible for:

  • Checking product details before placing an order.
  • Providing correct shipping address and contact details.
  • Reporting wrong, damaged or defective products within 48 hours.
  • Keeping the product unused and in original condition.
  • Keeping all tags, labels and packaging intact.
  • Providing images, videos or proof requested for verification.
  • Cooperating with return pickup and inspection process.
  • Returning all items received with the product, including accessories and freebies.

Failure to follow these requirements may result in rejection of the return request.

16. Product Colour, Size and Display Variation

Product images are shown for representation and shopping assistance.

Actual product colour, texture, shine or appearance may slightly vary due to:

  • Camera lighting
  • Screen brightness
  • Device display settings
  • Product batch variation
  • Fabric texture
  • Photography conditions

Minor colour or appearance variation may not always qualify for return unless the product is materially different from the description.

Customers are advised to check product description, size information, fabric details and images before placing an order.

17. Return Shipping Charges

Return shipping charges may depend on the reason for return.

  • If the product is wrong, damaged or defective due to our error, return pickup may be arranged where available.
  • If return is requested for any other eligible reason, shipping charges may be deducted or charged, where applicable.
  • If pickup is not available, customer support will guide the customer regarding self-shipping.

Shipping charges, COD charges, payment gateway charges or convenience fees may be non-refundable unless the issue is caused due to Company error.

18. Contact for Return Requests

For return, exchange or replacement-related support, please contact:

Kopysynk Technology Private Limited
Website: https://kocollection.in/
Email: jagubar@kocollection.in
Phone: +91 8471978313
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Please include your Order ID and registered contact details for faster support.

19. Grievance Officer

For unresolved return-related complaints or policy concerns, you may contact:

Name of Office: Kopysynk Technology Private Limited
Grievance Officer / Designated Contact: MOHAMED AKRAM (DIN)
Company Name: Kopysynk Technology Private Limited
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

20. Policy Updates

We may update, modify or revise this Return Policy from time to time.

The updated policy will be posted on this page with the revised “Last Updated” date.

Customers are advised to review this policy before placing an order.

Continued use of the Platform after policy updates will mean that you accept the revised Return Policy.

21. Declaration

By placing an order on the Platform, you confirm that you have read, understood and agreed to this Return Policy along with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy and Shipping Policy.