Refund & Cancellation Policy

Last Updated: 08 June 2026

This Refund & Cancellation Policy explains the terms and conditions for order cancellation, return approval, refund processing and exchange/replacement for products purchased through https://kocollection.in/, hereinafter referred to as the “Platform”.

The Platform is owned and operated by Kopysynk Technology Private Limited, hereinafter referred to as “Company”, “we”, “our” or “us”.

By placing an order on our Platform, you agree to this Refund & Cancellation Policy along with our Terms & Conditions, Privacy Policy, Return Policy and Shipping Policy.

1. Company Information

Company Name: Kopysynk Technology Private Limited
Website: https://kocollection.in/
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ
Business Category: Online Women’s Fashion Retail Platform

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

2. Scope of This Policy

This policy applies to products purchased from the Platform, including but not limited to:

  • Sarees
  • Kurta sets
  • Cord sets
  • Blouse items
  • Socks
  • Ethnic wear
  • Women’s lifestyle and fashion products
  • Other products listed on the Platform from time to time

This policy explains:

  • Order cancellation rules
  • Return request conditions
  • Refund eligibility
  • Exchange or replacement process
  • Damaged, defective or wrong product cases
  • Refund timelines
  • Non-refundable charges, wherever applicable

3. Order Cancellation Policy

Customers may request order cancellation after placing an order, subject to the conditions mentioned below.

Cancellation requests may be accepted only if:

  • The cancellation request is raised before the order is dispatched.
  • The product has not been packed, shipped or handed over to the courier/logistics partner.
  • The order has not been communicated for final shipment processing.
  • The order is not already out for delivery.

Once an order has been dispatched or handed over to the courier/logistics partner, cancellation may not be possible.

4. Cancellation Request Timeline

Customers should raise a cancellation request as soon as possible after placing the order.

Cancellation requests made after dispatch may not be accepted.

If the product is already shipped or out for delivery, the customer may:

  • Accept the product and raise a return request if eligible under the Return Policy.
  • Refuse delivery at the doorstep, subject to verification and applicable policy conditions.
  • Contact customer support for assistance.

5. How to Request Order Cancellation

To request cancellation, customers must contact us using the details below:

Email: jagubar@kocollection.in
Phone: +91 8471978313
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

The cancellation request should include:

  • Order ID
  • Customer name
  • Registered mobile number
  • Registered email address
  • Product name
  • Reason for cancellation
  • Payment details, if payment has already been made

6. Cancellation Approval

Cancellation requests are subject to review and approval by our team.

A cancellation request may be rejected if:

  • The product has already been dispatched.
  • The product is out for delivery.
  • The order is already delivered.
  • The order is custom processed or specially arranged.
  • The request is made with incorrect order details.
  • Fraudulent or suspicious activity is detected.

If cancellation is approved, the order will be cancelled and refund, if applicable, will be processed as per this policy.

7. Return, Refund and Exchange Eligibility

We offer return, refund or exchange only for eligible products and valid cases.

A product may be eligible for return, refund or exchange if:

  • The wrong product was delivered.
  • The product was received in damaged condition.
  • The product was defective.
  • The product received does not match the description on the product page.
  • The size or variant delivered is different from the one ordered.
  • The product is eligible for return as per the product page and Return Policy.

Return requests must be raised within 10 days from the date of delivery, unless a shorter timeline is specifically mentioned for certain product categories.

For damaged, defective or wrong products, the issue must be reported within 48 hours of delivery.

8. Conditions for Return Approval

Returned products must meet the following conditions:

  • Product must be unused.
  • Product must be undamaged.
  • Product must not be washed.
  • Product must not be altered.
  • Product must not have stains, smell, perfume, sweat marks or signs of usage.
  • Original tags and labels must be intact.
  • Original packaging must be available.
  • Invoice/order proof must be provided.
  • Accessories, freebies or additional items received with the product must be returned.
  • Product images/videos may be required for verification.

If the product fails quality check, the return, refund or exchange request may be rejected.

9. Damaged, Defective or Wrong Product

If you receive a damaged, defective or wrong product, you must report the issue within 48 hours of delivery.

The complaint should include:

  • Order ID
  • Product name
  • Clear images of the product
  • Clear images of the packaging
  • Unboxing video, if available
  • Description of the issue
  • Customer contact details

After verification, we may offer one of the following resolutions:

  • Replacement of the product
  • Exchange of the product
  • Refund to the original payment method
  • Store credit or coupon, only if accepted by the customer

The final decision will be taken after verification by our support/quality team.

10. Exchange and Replacement Policy

Exchange or replacement may be provided if the request is approved by our team.

Exchange/replacement may be approved in cases such as:

  • Wrong size delivered
  • Wrong product delivered
  • Defective product delivered
  • Damaged product delivered
  • Incorrect variant delivered

Once the exchange or replacement request is approved:

  • The product may be picked up from the customer’s address, where pickup service is available.
  • The returned product will be checked by our team.
  • The replacement product will be dispatched after successful verification.
  • The replacement product may be delivered within 5–7 working days after approval and processing, depending on courier serviceability and product availability.

If the same product is not available, we may offer:

  • Alternative product
  • Store credit
  • Refund, if applicable

11. Refund Policy

Refunds will be processed only after the cancellation, return or refund request is approved.

Refund may be provided in the following cases:

  • Order cancelled before dispatch
  • Product unavailable after successful payment
  • Duplicate payment received
  • Wrong product delivered and return approved
  • Damaged or defective product return approved
  • Order cancelled by the Company
  • Payment deducted but order not confirmed, subject to payment verification

Refunds will be credited to the original payment method used by the customer.

Refund timeline:

  • Approved refunds are usually processed within 5–7 working days.
  • Actual credit to the customer’s bank/payment account may depend on the bank, payment gateway, UPI provider or card issuer.
  • In some cases, refund settlement may take additional time due to banking or payment gateway delays.

12. Duplicate Payment or Payment Deduction Issue

If payment has been deducted more than once for the same order or payment is deducted but order is not confirmed, the customer should contact us with:

  • Order ID, if available
  • Payment screenshot
  • Transaction ID
  • UPI reference number, if applicable
  • Bank reference number, if available
  • Registered mobile number
  • Registered email address

After verification with the payment gateway or bank, the duplicate or eligible amount will be refunded to the original payment method.

13. Non-Refundable Charges

The following charges may be non-refundable, unless the issue is caused due to Company error:

  • Shipping charges
  • Cash on Delivery charges
  • Payment gateway charges, if separately charged
  • Convenience fees, if applicable
  • Gift wrapping or packaging charges, if applicable
  • Any other service charge clearly mentioned at checkout

If the wrong, damaged or defective product is delivered due to our error, applicable charges may be refunded after verification.

14. Non-Returnable and Non-Refundable Products

Certain products may not be eligible for return, refund or exchange due to hygiene, usage, damage risk or product nature.

Non-returnable products may include:

  • Socks
  • Innerwear
  • Used products
  • Washed products
  • Altered products
  • Products without tags
  • Products without original packaging
  • Products damaged after delivery due to customer handling
  • Products purchased during clearance sale, if marked non-returnable
  • Products specifically marked as “Non-Returnable” on the product page

Please check the product page before placing an order.

15. Return Pickup and Inspection

If return pickup is approved and available at the customer’s location:

  • Our courier/logistics partner may collect the product from the provided address.
  • Customer must keep the product packed with original tags and packaging.
  • Pickup may be attempted as per courier availability.
  • If pickup is not available, the customer may be asked to self-ship the product to the address provided by our support team.

After the returned product is received, it will go through quality inspection.

Refund, exchange or replacement will be processed only after successful inspection.

16. Rejection of Refund, Return or Exchange Request

We may reject a refund, return or exchange request if:

  • The request is raised after the eligible timeline.
  • Product is used, washed, altered or damaged.
  • Tags, labels or packaging are missing.
  • Product is returned without invoice/order proof.
  • Product does not match the item delivered by us.
  • Damage is caused by customer misuse or mishandling.
  • The issue is not supported by proper images/videos.
  • Fraudulent or suspicious activity is detected.
  • Product is marked as non-returnable.
  • The request does not meet policy conditions.

If the return request is rejected after product pickup, the product may be sent back to the customer.

17. Refund Mode

Refunds will normally be processed to the original payment method used for the transaction.

Depending on the payment method, refund may be credited to:

  • UPI ID
  • Bank account
  • Debit card
  • Credit card
  • Net banking source account
  • Wallet, if applicable
  • Other original payment source

Cash refund is not normally provided unless specifically approved by the Company.

18. Customer Responsibility

Customers are responsible for:

  • Providing correct order details
  • Providing correct address and contact number
  • Checking product details before placing order
  • Recording unboxing video, wherever possible
  • Reporting damaged/defective/wrong product within 48 hours
  • Keeping the product unused and in original condition
  • Keeping all tags, labels and packaging intact
  • Cooperating with verification and pickup process

Incorrect information or non-cooperation may delay or reject the request.

19. Company’s Right to Cancel Orders

We reserve the right to cancel any order at our discretion in cases such as:

  • Product unavailable
  • Incorrect price displayed due to technical error
  • Payment failure or mismatch
  • Suspicious transaction
  • Fraudulent activity
  • Incorrect address
  • Non-serviceable location
  • Bulk order misuse
  • Violation of Platform policies
  • Operational or logistics issue

If payment has already been received for such cancelled order, eligible refund will be processed as per this policy.

20. Contact for Refund and Cancellation Requests

For cancellation, refund, return or exchange-related support, please contact:

Kopysynk Technology Private Limited
Website: https://kocollection.in/
Email: jagubar@kocollection.in
Phone: +91 8471978313
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Please include your Order ID and registered contact details for faster assistance.

21. Grievance Officer

For unresolved complaints or policy-related concerns, you may contact:

Name of Office: Kopysynk Technology Private Limited
Grievance Officer / Designated Contact: MOHAMED AKRAM (DIN)
Company Name: Kopysynk Technology Private Limited
CIN: U66190TN2025PTC180486
GSTIN: 33AALCK8632N1ZZ

Registered Address:
No. 115/6, Plot No. 34, Ambal Nagar,
Vanur Perampain, Tiruchitrambalam,
Viluppuram, Tamil Nadu, 605109, India

Contact Details:
Phone: +91 8471978313
Email: jagubar@kocollection.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

22. Policy Updates

We may update or modify this Refund & Cancellation Policy from time to time.

The updated policy will be posted on this page with the revised “Last Updated” date.

Customers are advised to review this policy before placing an order.

Continued use of the Platform after policy updates will mean that you accept the revised policy.

23. Declaration

By placing an order on the Platform, you confirm that you have read, understood and agreed to this Refund & Cancellation Policy along with our Terms & Conditions, Privacy Policy, Return Policy and Shipping Policy.